Kensington Glass Arts, Inc. Announces Certification to ISO 9001:2015 Standards
KGa Ensures Customer Satisfaction for the Fabrication and Tempering Processes for Architectural Glass
Kensington Glass Arts, Inc. is proud to announce their certification to ISO 9001:2015 | Standards for the Fabrication and Tempering Processes for Architectural Glass Scope, effective May 22, 2018.
ISO 9001:2015 Certification communicates to our current and potential clients that the products we produce and distribute are consistent in quality. An ISO 9001:2015 certified company has developed and implemented a quality management system that adheres to precise ISO standards. A quality management system based on consistent procedures will ultimately develop a consistent product. If at any time the process fails, the procedures allow for a clear path to trace it back and from there re-train if necessary. Consistency is key in an ISO certified quality management system.
The journey to ISO certification began in December 2015 when Director of Manufacturing, Dave Bibb enlisted the help of Process Engineer, Cameron Mullineaux to assist in the development of internal processes and procedures and to help streamline the processes of the Fabrication Department. Once standards and processes were set on the fabrication floor, it was only natural for KGa to pursue ISO certification. Dave Bibb was no stranger to the world of ISO certifications, this would be the 3rd time in his career that he sought ISO certification for an organization. In December 2016, having already achieved an NACC certification, KGa contracted an ISO Consultant, Lisett Gulnik of 90 Day Solutions who put KGa on the right path to our ISO journey.
The ISO motto “Say What You Do and Do What You Say” is the driving force behind the ISO certification process. The initial step to seeking ISO certification is developing a list of KGa’s quality standards; the “say what you do”. Once the quality standards were identified it was time to further refine the processes to help us reach those standards; the “do what you say”. The biggest challenge in the certification process was ensuring that all employees were on-board. Processes were going to change and retraining would be necessary. Without employee “buy in” to the idea of ISO certification, the process would fail. Dave Bibb credits Jessica Lushbaugh, Quality Control Manager, as being the Champion for ISO and KGa’s certification process. Her dedication to the mission of ISO certification and encouragement of her fellow employees helped ensure the process continued as smoothly as possible.
After three separate audits (Pre-Assessment, Stage 1 & Stage 2) KGa was granted the prestigious ISO 9001:2015 certification. The organization is proud of the Fabrication staff for this great accomplishment. According to Dave Bibb “the [fabrication] employees made it happen.” He stresses that without the support of the Fabrication staff, the ISO 9001:2015 certification would not be possible.
Congratulations to the staff of KGa on this awesome accomplishment!