From Service Administrator to Service Manager
Kate Derexson’s Journey with KGa
In August of 2014, Kate Derexson accepted a position at Kensington Glass Arts as the Service Administrator. Since then, she has worked her way up through the ranks and is now overseeing the KGa Service Team as the Service Manager. Here’s Kate’s story:
After receiving her degree in Communications, Kate accepted a job at a trade show company. She quickly realized that a career within the trade show industry was not for her. Needing a change of pace, Kate decided to apply for a position with a local home builder. The transition to the construction industry wasn’t difficult for Kate since her father was in the construction material business. So, construction was already close to her heart and in her genes. Kate recalls that when her father wasn’t at work he could always be found building something. It didn’t take her long to realize that she had found a home in the building industry. Despite finding her place, Kate did face challenges as a woman in the industry. She shares, “I faced many challenges and there were times where I felt like I had to prove my knowledge, but it was all valuable experiences that I wouldn’t trade.” Eventually, Kate moved from residential construction to commercial and began working for a glass company as an estimator. It was shortly after, in August of 2014, that Kate found her way to KGa.
As the KGa Service Manager, Kate oversees the Service Team’s field technicians and her Service Administrator and is responsible for ensuring that service calls are answered and quickly resolved. She loves the new and different challenges she faces everyday but shares that her biggest challenge is managing customer expectations and schedules. When customers are calling the Service Department, they need a problem resolved and resolved quickly. Kate shares that scheduling can be a challenge but says that her priority is to respond quickly to customers’ needs and takes great pride in having repeat customers.
When asked what career advice she would give to a high school student struggling to decide whether to pursue a typical college degree or pursue a career in the skilled trades, Kate states “I enjoyed by years in college, but my knowledge in the glass industry was gained by experience and excellent mentors. I definitely feel that this trade, just like many others, is multi-faceted and you could benefit from a degree in some areas, but you could also begin in an entry level position and literally learn the business from the ground up.” She continues to say, “the glass business offers many opportunities for advancement and a promising future!”
Kensington Glass Arts, Inc. is always on the lookout for motivated individuals who want to build a future within the commercial glazing or glass fabrication trade. We have employees who began as part-time seam & wash technicians and are now running the entire fabrication department (you can check out Eddie’s story here.)! These employees are a testament to the career paths offered by starting your career at KGa. KGa’s motto is “The Future of Glass” and for good reason, we continue to push the envelope and make the impossible, possible. If you are ready to make the leap, please visit, http://bit.ly/2JInJkS to see a full list of open positions and get ready to Be Part of the Future of Glass!